Tasty Snack Asia | FAQ : Orders & Products

SHIPPING

Is Self-Pickup Available? 

Yes it is. You may pick up your snacks one day after your order is placed during our business hours from Monday to Friday, 2pm - 5:30pm.

How Much Is Your Shipping Fee?

Local shipping will be at $4.20 if you spend below $35. International shipping is available upon request.

Can I Modify The Shipping Address?

If your order hasn't been shipped, you can contact our customer service for help.


If your order has been shipped, we will need to contact our logistics partner regarding the change of the shipping address. In this situation, there will be a $4.20 changing fee which is charged by our logistics partner. Please transfer the shipping fee of $4.20 to our PAYNOW account UEN: 202006673R, and remember to quote your order number for reference. Please provide the order number and the full correct shipping address to customer service email askus@tastysnack.asia. We will help change the address with our logistics partner and provide the receipt.

Can Replacement Be Shipped With A Different Shipping Method?

We are sorry that shipping method cannot be changed on replacement order. It is default to the same one on the original order.

Do You Provide Same Day Delivery?

Yes, we do! Our standard delivery lead time is 2 working days. 

If you need the snacks/gift box on the same day, kindly place an order before 12noon, your snacks/gift box will be delivered to you within the same day.

How Much Is The Same Day Delivery Charges?

Same day delivery charges are S$15.00 per location. 

How Long Will It Take For My Snacks To Arrive?

For local delivery, your snacks will be immediately prepared and shipped within 3 working days. During unforeseen circumstances related to COVID 19, peak and festive periods, your snacks might take a little longer to get to you, please be rest assured that we are doing our best to deliver your orders as soon as we can, we know you can’t wait!

Can I Request Specific Delivery Timing?

As our delivery partners follow a pre-planned optimised route, we are not able to guarantee a specific time for delivery. Nonetheless, if you have any specific timing request, do email us at askus@tastysnack.asia. We will work with our delivery partner to accommodate your delivery time. 

Do You Deliver To All Parts Of Singapore?

We deliver our snacks to most areas in Singapore, except for security restricted areas.


Below is a list of some locations we don’t deliver to:

Airline Road

Airport Cargo Road

Alps Avenue

Brani Terminal Avenue

Changi Airfreight Centre

Jurong Island

Khusu Island

Pulau Busing

Pulau Damar Laut

Pulau Sakeng

Pulau Sebarok

Pulau Tekong

Pulau Ubin

Rifle Range (Firing Compound)

Seletar Aerospace

St. John’s Island

Tuas South Boulevard

Turf Club Avenue

West Camp Road


Do drop us an email at askus@tastysnack.asia if you would like us to clarify whether the delivery address is within the security restricted area.

What If A Package Is Received With An Item Missing?

Please do email us at askus@tastysnack.asia, advise us of your missing item and order number. We can send the missing item over or issue a refund. 

What Countries Do You Ship To?

Due to the current global pandemic, we might not be able to ship to all countries. Please contact our team to find our more.

Do You Provide Tracking Information?

A confirmation email will be sent to your email with details of your purchase along with the tracking information.

Why Do I Need To Provide The Recipient’s Full Address And Phone Number?

This shipping information helps our delivery partner deliver your snacks/gift boxes to the recipient. Our delivery driver will need to contact the recipient if they encounter any issues at the delivery address.

Can The Snacks/Gift Box Be Handover Directly To The Recipient?

If the recipient is not available at the time of delivery, our delivery partners will handover the box to someone who can receive the box.


If there is no one is at home, our delivery partners will leave the box at a safe location outside of the unit.

PRODUCTS

How Do I Create My Own Snack Box?

Add your favourite snacks to your snack box and choose add-ons like coloured shredded paper, cards or gift box upgrades with our Build-A-Giftbox section.

Where can I find information about allergens and nutrition?

Each product description will contain the main allergens and nutritional information. Do contact our team if you need any additional information.

Will you do replenishment once product is sold out?

It takes 2 weeks up to 1 month to do goods replenishment. If the supplier is short of inventory, replenishment time will be delayed. 

How to check product expiration information?

Different manufacturer has different way to print date information. Some print expiration date, while some print manufacture date. Even more, their date form is different (For example: DD/MM/YY, MM/DD/YY, YY/MM/DD etc.) We are sorry for any confusion, but you may check exact explanation to date on the packing on product. Or you may contact customer service at +65 88576360 for further assistance.

EVERYTHING ELSE

Why Tasty Snack?

Tasty Snack gives you the best of snacks from all over the world. Sourcing for unique and yummy snacks, we are the one-stop-shop for snacks that you cannot find elsewhere along with familiar snack staples.

Why Should I Become A Registered User?

Once registered, you may save more than one shipping/billing address. You will not be required to re-enter your shipping or billing addresses every time you order online. To save your time, whenever you place an order, you can select the address on file. 

Do I Need To Register Before Placing An Order?

Yes. Our registration process is fast, free, and will save you time for future purchases. Click here to register.

Can I Order By Phone?

Unfortunately, we do not take orders over the phone. Click Here to shop.

Can I Use Several Promotion Codes Together?

We are sorry that percentage discount code is per item. If more are applied to one item, system will default applying one with highest discount.