FAQ

What currency is your website stated in?
All of our products are listed in Singapore dollars.

How much is shipping?
Local shipping will be at $4.20 if you spend below $35.
International shipping will be $20 if you are shipping within Asia and if your box is below 5kilos.

When does my snacks ship and how long will it take to arrive?
For local shipping, if you place your order before 4pm on a working day, your box is immediately prepared and packed to be handed over to our local courier, and will be shipped within 48 hours.

During the peak festive period from mid November till end December, your parcel might take longer to get to you. Best rest assured that we are doing our best to deliver your boxes the earliest we can. We know you can’t wait!

Do you have 24hr shipping?

Yes. If you require 24hr shipping, it is available at an additional $15 at check out. Kindly place an order before 12pm for delivery on the same day.

What countries do you ship to?

Unfortunately, due to the current COVID-19 issue and limited flights out of Singapore, we are not able to ship to all countries.

Can you ship the box if my country is not listed?
We only ship to countries that are supported by SingPost. If your country is not listed, unfortunately, we are unable to ship the box to you.

I need to change my shipping address.
To update your shipping address, simply login into your account and update your information by clicking edit on the shipping information tab. The change will be reflected immediately on ALL of your unshipped boxes.

Please note, in an effort to get treats to our subscribers as soon as possible, we begin processing shipments prior to the signup cut off. As a result, all address updates must be made within 48 hours prior to the subscription renewal date to ensure they are correctly reflected on your shipment.

Do you provide tracking information?
Yes, tracking information is available. You will receive an email that includes tracking details when product is ready to be shipped.

My box is missing an item or is damaged/broken. What should I do?
In the case an item comes damaged or is missing, please Whatsapp our customer support team at +65 88560495 or email us at askus@tastysnack.asia and we’d be happy to resolve your request. We request a photo of the damaged item with your submission to expedite a resolution.

Any damages to the boxes or the packaging of a product will not qualify for replacement if the content is undamaged. Due to inventory changes, any issues must be reported within 2 days of receiving your box. Replacement items will be shipped out in the next shipment once confirmed by our courier. If we do not have the missing item in stock, a credit will be applied to your account instead.

I made a mistake with my address information and never received my box.
This, unfortunately, can happen when an address is incomplete or in correct. If the box has been sent back to us due to a mailing mistake on the customer’s end, you will have to bear the reshipping costs.

We cannot reship a box if we do not receive it back. However, if the mistake has occurred on our end we will accommodate to ensure you receive a new or re-shipped box without any further costs.

What payment methods can I use?
We currently accept payments through all major credit cards. All payments are taken through our secure checkout and we will never share any of your details with third-parties.

I am having a payment error.
Payment error can occur if your credit card has expired or your balance is insufficient Please use credit cards with valid expiry date.